HELP & SUPPORT
Shipment enquiries
and customer support.
Find guidance on shipment references, status updates, and account access. For a specific enquiry, include the shipment reference so the team can identify the relevant record.
Contact AfricaLnx
No: 8 Ranworth Crescent, Longlake Ext 23Warehouse 157/1, Modderfontein, South Africa
Email your shipment enquiry, transport requirements, or customer access request to our team.
info@africalnx.comTracking a shipment
Where do I find my shipment number?
Your reference should appear on the booking confirmation or shipment paperwork. Copy it exactly as supplied. If you cannot locate it, email info@africalnx.com with your business name and the collection and delivery locations. Do not include passwords or unnecessary personal information.
Do I need an account to track?
No. A shipment reference is enough for an individual tracking lookup. Customer login is for viewing your shipment records together.
Why hasn’t the status changed?
The status changes when a new operational update is recorded. A shipment may continue moving between those updates. Review the timestamp before drawing conclusions from the status, and contact info@africalnx.com if you need clarification about a delivery commitment.
Is the location live GPS?
A reported location and a live vehicle position are different. Tracking should show when a location was last updated. Your shipment number shows the latest recorded shipment status. Live vehicle coordinates are not published here.
Your customer account
How do I get access?
Email info@africalnx.com with your business name and the email address that should receive account access. The account must be associated with the correct customer record before shipment information can be made available.
Will I see another customer’s shipments?
Your account is intended to show only the shipment records linked to your customer profile. Internal operational and financial screens are not part of the customer website.
I can’t sign in. What should I do?
Check that you are using your customer account email. If access has not been activated or you need a password reset, contact your AfricaLnx account contact. Use your customer account here; staff accounts cannot sign in to this customer portal.
What to include in your enquiry
Include your shipment reference, business name, a short description of the issue, and a contact address for the response. For a new transport enquiry, provide the origin, destination, cargo details, and requested collection date.
Track a shipment